Customer Service Policy

Overview

We are committed to delivering a smooth, respectful, and helpful shopping experience for every customer. This customer service policy outlines how our support works, the channels available for assistance, and what you can expect when you reach out to our team. All prices shown on our website are listed in USD.

How To Contact Us

Our dedicated customer service team is ready to assist you with questions about products, orders, shipping, returns, and any other concerns you may have. The official way to get in touch is through the Contact Us page on our website. When submitting a message, please include your order number whenever possible, along with clear details of your request. This helps our team review your case and respond efficiently.

Order & Shipping Support

Once your order is placed, we will process and ship your items within 1 to 3 days. After dispatch, the typical delivery timeframe ranges from 6 to 12 days. We offer worldwide free shipping on all orders, and we cover all applicable customs duties and related import charges. You will not be required to pay any extra fees upon delivery.

If you have questions about tracking information, delivery delays, or shipping-related issues, please reach out via our Contact Us page. Our team will verify your order status and share available updates as quickly as possible. We cannot guarantee delivery times due to factors outside of our control, such as carrier disruptions or customs processing, but we will work to keep you informed.

Return & Refund Support

We provide a 60-day return window for all eligible purchases. If you are not satisfied with your items, you may submit a return request within this period. Once we receive and inspect your returned items, your refund will be processed within 5 to 10 days. Refunds will be issued to your original payment method.

Our support team can guide you through the return process, share return instructions, and answer questions about refund eligibility. Please note that all returns must follow our return guidelines. Our team will clearly communicate if any item does not qualify for a refund.

Product Related Support

If you have questions about product features, usage instructions, ingredient details, sizing, or design differences, our customer service team is available to help. We can share accurate product information to help you decide before you place an order, or troubleshoot any issues you encounter after you receive your items.

Response Expectations

We aim to review and reply to all customer messages in a timely manner. While we strive for fast replies, response times may vary during high-volume periods. We ask for your patience and assure you every message will be read and addressed carefully.

Scope of Customer Service

Our customer service team can assist with order support, shipping inquiries, return and refund requests, product information, and general website questions. Our team does not offer services that fall outside of these areas. We treat every customer with fairness and the same level of respect. We reserve the right to end communications in cases of abusive, hostile, or inappropriate messages.

Policy Updates

We may adjust this customer service policy from time to time. Any changes will be posted on this page, and the updated version will take effect once published. We encourage you to review this policy periodically.

If you have any questions about this policy, please contact us through the Contact Us page.